Have a Question?

If you need to change or cancel your order, please get in touch with our customer service team immediately. We can make changes or cancellations if the order has not been processed.

You can check the status of your order by logging into your account on our website or by tracking your order here. You will also receive email updates as your order progresses.

Yes, we offer gift cards in various denominations. You can purchase them on our website here, and they will be delivered by Email to the recipient.

During checkout, enter your discount or promo code in the "Coupon" field in the Order Summary section and click "Apply." The discount will be deducted from your total amount.

Yes! We offer custom paint by numbers kits created from your own photos.

Simply upload your image and our team will transform it into a personalized paint by numbers canvas.

Custom kits make amazing gifts for:

• family portraits
  
• pets
  
• weddings
  
• special memories

Each PaintVibe kit includes everything you need to start painting:

• numbered cotton canvas (rolled or pre-stretched)
  
• pre-mixed acrylic paints
  
• a set of paint brushes
  
• easy instructions
  

No extra supplies are required.

No. All paints come pre-mixed and pre-numbered. Just match the paint number to the number on the canvas.

Most PaintVibe paintings are 16×20 inches (40×50 cm) - the ideal size for detailed artwork and wall decor.

If you need a custom size, feel free to contact our team.

Both options include the same design and paints — the difference is how the canvas is prepared.

Rolled Canvas (No Frame)

The canvas arrives rolled in a sturdy protective box. This option is ideal if you prefer to frame the painting yourself later.

Stretched Canvas (Framed) ⭐ Most popular choice

The canvas is pre-stretched on a wooden frame, making it easier to paint and ready to hang once finished.

Many prefer this option because the firm canvas makes painting smoother and more comfortable.

Yes. All PaintVibe paints are non-toxic acrylic paints that are safe for hobby use.

Most PaintVibe kits are suitable for ages 10+, as they require careful painting within small areas.

However, we also offer special paint by numbers kits for kids, which are designed with simpler designs and can be enjoyed from age 8 and up.

Younger painters can enjoy the activity with adult supervision.

It depends on the complexity of the kit:

• Easy (24 colors): around 6–10 hours
  
• Medium (36 colors): around 10–14 hours
  
• Advanced (48 colors): around 15–24 hours
  

Most customers paint 20–30 minutes in the evening as a relaxing ritual.

EASY: This level has very few small details and can be painted by a child with help from an adult.

MEDIUM: This level is pretty simple and great for beginners.

ADVANCED: This level has many small sections and is best for those who have painted by numbers before.

United States

• 1–2 business days for production
  
• 2–4 business days for delivery
  

International Orders

• 1–2 business days for production
  
• 5–12 business days for delivery depending on location

Yes. We offer free shipping on orders over $60.

Shipping availability depends on the countries listed on our payment page.

Orders are shipped from the nearest available fulfillment center to ensure faster delivery.

For example, orders within the United States are shipped from our U.S. warehouse. We also store inventory in multiple locations around the world, allowing us to deliver orders more efficiently depending on your region.

Once your order ships, you’ll receive a tracking number by email.

Once your order ships, you will receive a tracking number by email so you can follow your package every step of the way.

If you have verified your shipping address and your order is marked as "delivered" by the shipping company but is missing, here are some steps you can take:

1. Check with Neighbors: Sometimes, a package may be delivered to a neighbor by mistake. Check with your neighbors to see if they have accepted the parcel on your behalf.

2. Contact Friends or Family: Reach out to friends or family members who may have accepted the package on your behalf.

3. Contact the Shipping Company: If you are unable to locate your package after checking with neighbors and family, contact the shipping company to inquire about the delivery status.

Please note that once the shipping company marks your order as "delivered," PaintVibe cannot be held liable for any missing packages. We recommend taking the necessary precautions to ensure the safe delivery of your order.

Shipping is free worldwide for orders over $60 USD. For orders below $60, there is a flat rate shipping fee of $7.99.